frequently asked questions

How long will my product last?

Our products are best used within 12 months of purchase.

To maximise shelf life:

Store in a cool, dark place
Keep balms in the fridge during hot weather
Keep oil-based and dry products away from moisture and steam

We use organic ingredients and no synthetic preservatives, so correct storage matters.

What if my order arrives damaged or is incorrect?

Please contact us as soon as possible.

Send us a message with a clear photo
If the error is ours, we will replace or refund
If damaged in transit, a carrier claim may be required

We are always happy to help.

What if the product does not work for my dog?

Each product supports a specific concern, such as itchy skin or dry paws. All products are canine herbalist and nutritionist formulated using a whole-dog approach. Every dog is different. We cannot guarantee results for specific health conditions. If your dog has allergies, a diagnosed condition, or is highly sensitive, please consult your vet before use. Stop use and contact your vet if irritation occurs.

What if my dog licks the product?

Yes, our products are 100% natural, non-toxic, and safe if licked when used as directed.

If your dog has sensitivities:

Check the ingredient list
Follow instructions carefully
Contact us or your vet if unsure

How do I know which product is right for my dog?

You can:

Read individual product descriptions
Use Shop by problem in the main menu to browse by concern

All products are designed for sensitive dogs and made with organic ingredients. If you are unsure, send us a message and we will guide you.

Important note about results

Our topical products are designed to relieve symptoms such as itching, redness, and dryness.

They are not a cure. For long-term relief, underlying health issues should be addressed. This often starts with a balanced, fresh food diet and overall wellness support. Topical care supports the outside. Nutrition supports the inside. Both matter.

How do I use my product?

Instructions are included:

On each product page
On every product label

If you need help, please contact us.

Do you offer wholesale pricing?

Yes. Please visit our Wholesale page for details.

How long will delivery take?

Orders ship within 1 to 3 business days.

Estimated delivery times:

Australia: 2 to 7 business days
International: up to 21 days

Still have questions?

Use the website chat or email us at hello@bearandkind.com.au

We are here to support you and your dog.