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terms & conditions

Processing Time


Our balms are made to order, so processing time is 1-3 working days. For wholesale orders processing time varies between 7 and 14 days, depending on order size and stock levels.


Estimated Delivery Times


Within Australia 2-7 business days, everywhere else 7-21 days.

Please bear in mind that while we will do our best to meet these dispatch estimates, we cannot guarantee them. Actual delivery time will depend on the mail carrier.

Returns and Exchanges
If there is an issue with your product please contact us promptly. If you are unhappy for any reason return the remaining product to us for a refund of the original purchase price (shipping costs are not refundable).

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.

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